Transport Co-Ordinator
Transport Co-Ordinator Introduction
Job Title:Transport Co-OrdinatorLocation of work:Erith
Salary:£9.75/hr
Contract Hours:35hrs (52 weeks per year contract - Full Time Role)
Contract Hours:35hrs (38 weeks per year contract - Part Time Role)
Holidays:28 Day Incl. Bank Holidays
The company operates a contributory pension scheme
Introduction
London Hire Community Services Ltd has been created to provide accessible transport services predominantly for Home to School and Adult transport type services, where passenger are unable to access public transport. All our services are run under full passenger vehicle operator’s licence regulations. The Company forms part of the London Hire Ltd group of companies which has been providing leasing and contract hire of vehicles for over 25 years. London Hire is the leading provider of fully accessible vehicles in the UK. The group of companies includes, Engineering facilities and MOT testing in London, accident repairs, fast fit tyre replacement service, vehicle sales and Courier services.
We have built our service around principals and process that are recognised as industry standards. We have been accredited with the ISO 9001 quality standard as well as ISO 14001 which manages our environmental impact. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the work place.
Main Purpose of the Job
The role of the Transport Co-Ordinator is to provide back office services using our specialist computer systems covering our home to school operations across all contracts. The nature of our work will require the candidate to demonstrate an understanding of disability issues and deliver the service with a patient and a level-headed attitude.
The co-ordinator role will require the candidate to support the Transport and PCO Managers and their assistants in communicating with our end users and our staff delivering home to school transport services. The role will also require the candidate assisting our HR team with the management of staff and sub-contractors queries.
The candidate will be working in a small team operating on a shift basis covering hours between 7.30am and 5.30pm.
Duties and Responsibilities
- Support the Transport/PCO Managers in delivering our transport services as required using the Cordic transport management system.
- Communicate with drivers and passenger assistants on route changes.
- Communicate with passengers and clients in a patient, informative, non-patronising manner.
- Always act and perform duties in a professional and caring manner
- Supporting HR and Payroll as required in performance of their duties
- Back office support in the form of general administration in line with regulations governing PCO operations
- Staff recruitment in conjunction with the HR to ensure adequate staffing levels across the group
- Updating specialist computer management system
Skills & Experience
- Confident communication skills both oral and written
- Positive customer care / contact skills and initiative to resolutions
- Ability to work well under pressure and display calm, positive attitudes
- IT proficient – Excel, Word, Publisher, PowerPoint
Please download and complete the application pack and submit with your CV to Sukhi Kumar, HR Supervisor - sukhi@londonhireltd.com
